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Frequently Asked Questions

Questions about us

Q: Who are the founders of Canix?

Canix was started by a backend engineer who consulted for several companies in the Bay Area. After seeing first hand just how frustrating and confusing the Metrc compliance can be, she partnered with a senior software engineering manager from Facebook to solve the compliance problems in the industry.

Q: Are you affiliated with or owned by Metrc?

We are not affiliated or owned by Metrc. We integrate in all Metrc states (AK, CA, CO, D.C., LA, MA, MD, MI, MO, NV, OH, and OR).

Q: How long have you been around?

Canix was founded in 2018.

Q: What systems do you integrate with?

We have a flexible backend that can integrate with many different systems such as: Metrc, CCA, Quickbooks online, fleet management software, Environmental control software, and other ERPs.

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Questions about the product

Q: What is the cost?

Pricing is based on the state, licensing structure, and facility size. Schedule a demo today to get pricing for your operation - Schedule Demo Here

Q: Will my data be visible immediately in Metrc?

Yes. As soon as you submit to Metrc, your tags will be visible in the Metrc UI.

Q: What systems do you work on?

We are built natively for iOS, Android, and iPad. You can also login to our web dashboard at app.getcanix.com

Q: How many users can I add to my Canix account?

Canix offers unlimited seats with a facility subscription.

Q: What if I need my logs if a regulatory agency does an audit?

We send you a confirmation email every time you submit something to Metrc, so it’s as simple as searching “Canix Confirmation” in your inbox to pull up all of your logs.

Q: Is there additional hardware?

There is no additional hardware; our barcode scanner works directly on the phone. However, to enhance you operation, we do recommend specific printers and RFID scanners.

Q: Can you integrate with other Cannabis ERPs?

Yes, we sure can. If you’d like to request an integration, email us at info@getcanix.com! We love hearing from you

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Questions about data security

Q: How do I know my data will be safe when I click submit?

As a Metrc Integrator, we’ve passed an API capability and have permission to integrate with Metrc.

Q: How do you keep my data safe?

Canix stores all of your information in AWS, the same data centers used by Amazon and protected under the highest level of security.

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Questions about Payment Terms

Q: How do I cancel my Canix subscription?

Email “info@getcanix.com” with the subject line “Cancel” and the body “I wish to cancel my Canix subscription”

Q: What payment types does Canix accept?

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